Frequently Asked Questions

• Daily: Wash up and wipe surfaces.
• Weekly: Clean the fridge and hob.
• Monthly: Deep clean the oven and empty bins.

• Remove hair from drains after each shower.
• Use bathroom cleaner weekly on all surfaces.
• Use separate microfibre cloths for the toilet, sink and shower.

Ventilate the property regularly (open windows on a daily basis where possible), avoid drying clothes on radiators, and keep the heating at a steady, moderate level (around 18°C) so rooms don’t cool down and collect condensation. Always use the extractor fans when cooking or showering, and keep bathroom/kitchen doors closed while they’re running to pull moisture out effectively. For more detail and tips, please see our full mould prevention guide.

To book a viewing, click ‘Book a Viewing‘ on our website or call us at [07490 232643]. 

It’s best to have your group present to decide together. If you’re not in a group, we can help connect you with others.

Yes, if your whole group wants to stay on, or if you can form a new group, you can renew the tenancy for another year. Let us know as early as possible to secure your place.

After choosing a property, provide your group’s names, mobile numbers, and email addresses. We’ll send you an application, tenancy agreement, and guarantor agreement, along with deposit payment details. Paying the deposit secures your house.

Yes, all deposits are protected by the MyDeposits scheme, a government-approved deposit protection service. You will receive confirmation once the deposit is registered.

If you need to pull out of a tenancy before it starts or once it has begun, you or your group will need to find a replacement tenant. Once they sign a new contract and pay their deposit, you will be released from your obligations.

The rent covers all essential utilities, including gas, electricity, water, TV licence, and high-speed internet. See more on how student bills work

If everyone in the house is a full-time student, the property is exempt from Council Tax. In Cheltenham, your student ID is normally enough to sort this with the council, and if they need extra proof they may ask for a Council Tax exemption certificate from your university or college. If there’s a part-time student or professional living in the property, it generally won’t be fully exempt, but you may still get a discount (for example, if there’s only one non-student adult).

Rent payments more than 14 days late will incur interest at 3% above the Bank of England’s base rate, as outlined in your tenancy agreement.

Before moving in, make sure you’ve paid your deposit and first month’s rent. Our inventory agent will contact the lead tenant to arrange key collection. You’ll also receive an inventory to sign confirming the property’s condition.

• In your room: You’re responsible for any damage you or your guests cause.
• In communal areas: If no one admits responsibility, repair costs may be split equally among all tenants.

• During working hours (9am–3pm): Message us for help.
• Outside hours: Try your housemates or stay with a friend until you can regain access.

Our hours are 9am–3pm, Monday to Friday. Please only call outside these hours in an emergency.

This usually means the battery is low — tenants are responsible for replacing it.

Before the last day of your tenancy, ensure that:

• The property is cleaned to the same standard it was when you moved in.
• All personal belongings are removed, and any damage caused is repaired or paid for.
• The garden is tidy and all bins are emptied.

An inventory agent will conduct a checkout inspection.

After your tenancy ends, we’ll complete the check-out and confirm any proposed deductions (if applicable) and the amount to be returned; once we’ve both agreed the figure, we’ll refund your deposit directly within 10 days. Your deposit is protected under a government approved scheme, and if we can’t agree on deductions you can use the scheme’s dispute resolution. The disputed amount is held by the scheme until it’s resolved.